Frequently Asked Questions

FAQ

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What are the delivery times?

Our delivery times vary from 5 to 7 working days in France with tracking number assigned.

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What size should I choose for my misscocoon pajamas?

You just have to choose your usual size. If you are unsure you can refer to our size guide.

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What are your pajamas made of?

Our pajamas are made mostly of fleece.

The rest is made of cotton and elastane.

All our pajamas are made with care and respect for the environment.

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Can I cancel my order?

You can cancel your order within 24 hours after placing it. Simply send us an email via our contact form.

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Can I return the product to you if I don't like it?

Being confident in the quality of our products, we offer you the possibility of returning the package to us within 14 days of receipt with a full refund if you are not happy with it.

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How to make a return or exchange?

You have 14 days after receiving your package to return your product to us if it does not suit you.

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What if I have a specific question?

You can contact us directly by email at "infos@misscocoon.fr" or via our contact form on our website. We will respond to you within 24 hours maximum.

The Misscocoon collection